Ascultă! Arta comunicării eficiente

This book looks at how we listen and form bonds. It says we must grasp what others mean first. Then we can help them grasp what we mean. It sees listening as a skill people often fail to use.

This self-help guide comes from Dale Carnegie & Associates. It deals with how we talk at work, with family, and with friends. It gives clear examples and simple ways to use in daily talks. It shows how to pay heed and grasp how others feel, even in hard talks. It says that even a short time spent listening with care can help someone feel heard.