The power of wow

The Power of WOW shows how Zappos puts people and service first. Staff from across the firm share work stories and life lessons. They trace its start in the 1999 dot-com boom. Amazon bought it in 2009. The firm kept growing through two decades.

This book is for staff and those who lead firms. It is also for those who start, own shares in, or buy from them. It speaks to readers curious about life at work, too. Tony Hsieh and Mark Dagostino use staff voices to share lessons. The book follows Hsieh’s Cum sa livrezi fericire.

Staff tell how they help customers in times of crisis. They also show how to build teams that run themselves. These teams use market forces to shape how they work. Staff share what drives them and how they build unused skills. Their stories show how change can come from within a firm.

The book shows how kind leaders affect firms and daily life. It looks at their effects on the wider community, too. It shows the strengths and flaws of putting people first at work. Its focus is how staff commitment helps service and lasting growth.